Last Updated: 28-10-2026
This Refund and Cancellation Policy applies to products and services offered by BFC Publications Pvt. Ltd. (“BFC Publications”, “BFC”, “we”, “us” or “our”), including:
Refunds, cancellations, returns, replacements and rescheduling requests are governed by the terms applicable to the relevant product or service, as outlined below.
By placing an order, making a payment or booking a service, you acknowledge that you have reviewed the applicable terms of this policy.
An author may request cancellation of a publishing package by contacting BFC Publications through the official communication channels.
Full Refund: An author may request a full refund of the amount paid within seven days of the initial payment, provided the request is made within this period and is not subject to any specific exception communicated in the applicable agreement.
No Refund: No refund will be available if the cancellation request is made more than seven days after the initial booking or payment, or after the manuscript has been submitted, whichever condition applies first.
Any mandatory rights or remedies available under applicable law will remain unaffected.
BFC Publications reserves the right to suspend or terminate a publishing package in the following circumstances:
Where appropriate, BFC Publications may notify the author and provide an opportunity to resolve the issue before terminating the package.
The treatment of amounts already paid, work completed and any outstanding dues will depend on the applicable agreement, the circumstances of termination and applicable law.
Approved refunds will be processed through the original payment method, wherever practicable, within 5–7 working days.
Applicable taxes, invoicing adjustments and other lawful deductions, if any, will be handled in accordance with applicable law. Any deduction applicable to a particular refund will be communicated where required.
All BFC Publications Podcast bookings are subject to the following cancellation, refund and rescheduling terms.
Cancellation requests must be communicated to BFC Publications through the official booking or customer-support channel.
A 50% advance payment is required to confirm a booking, with the remaining 50% payable before the recording begins.
A booking may be cancelled within 7 days of making the booking, provided that the recording date and time have not yet been confirmed by the BFC Publications team.
In case of cancellation within the applicable period, the amount already paid will be refunded to the original mode of payment.
Once the recording date and time have been confirmed, the booking becomes non-cancellable.
After confirmation, the amount paid towards the booking will not be refundable in case the guest is unable to proceed with the confirmed recording.
Where permitted by the applicable booking terms, a client may request to postpone or reschedule a confirmed booking, subject to availability.
If the applicable booking terms allow only one postponement, any further request will be treated in accordance with those terms and may require a new booking or additional payment.
A rescheduled booking remains subject to the applicable studio availability and booking conditions.
If BFC Publications cancels a confirmed booking and is unable to provide the agreed service or an acceptable alternative, the client will be informed of the available options. Any refund due will be handled in accordance with the booking agreement and applicable law.
Approved refunds will be processed to the original payment method, subject to applicable deductions required by law, within 5–7 working days.
Orders placed through BFC Book Store are subject to the product-specific return, replacement and cancellation conditions displayed at the time of purchase.
A cancellation request may be made before an order is accepted. Once an order has been accepted, cancellation may no longer be possible, and the applicable return or replacement procedure will apply.
Customers should report damaged, defective, incorrect or missing items through the designated customer-support channel within 24–48 hours of receiving the product.
Customers may be asked to provide the order number, photographs or other reasonable evidence to help us assess the request.
Approved cases may qualify for a replacement, refund or another appropriate resolution, subject to the applicable policy and law.
Customers are responsible for providing accurate delivery details. If an order cannot be delivered because the address or contact information supplied is incorrect or incomplete, the matter will be reviewed in accordance with the applicable delivery and refund conditions.
Delivery delays caused by logistics partners or other circumstances will be addressed on a case-by-case basis, without affecting any rights available under applicable law.
Cancellation and refund eligibility for digital books and other digital products depends on the product terms, whether access or delivery has commenced, and the nature of the issue reported.
Where a digital product is defective, inaccessible or materially different from its description, customers may contact BFC Publications for assistance and an appropriate resolution in accordance with applicable law.
Any restrictions on cancellation or refunds for digital products will apply only to the extent permitted by applicable law.
To request a refund, cancellation, return, replacement or rescheduling, contact BFC Publications through the official website or the communication channel provided for your order or booking.
Please include the following information, wherever applicable:
Our team may contact you for additional information before assessing the request.
All requests will be assessed against the applicable product or service terms and the circumstances of the request.
Where a refund is approved, it will be processed through the original payment method wherever practicable, within 5–7 working days.
Any applicable tax adjustments, deductions or other financial adjustments will be handled in accordance with applicable law.
Nothing in this policy excludes, restricts or overrides any consumer right, refund entitlement or other legal remedy that cannot lawfully be excluded or restricted under applicable law.
For refund, cancellation, return, replacement or rescheduling enquiries, please contact BFC Publications through the official contact details available on our website:
Website: bfcpublications.com
